Our Trains are Fully Accessible
All New Mexico Rail Runner Express stations are accessible by ramp, or mini high-level platform. All train cars are equipped with four priority seating locations for customers with disabilities.
Paying Your Fare
- When purchasing your tickets for the Rail Runner Express, customers with disabilities may purchase a reduced fare ticket online, on our app, or purchase reduced fare tickets on board with proper ID.
- Seniors age 62 and older and people with disabilities ride at a reduced rate.
- When onboard the train, show your reduced fare ticket/disability notification to the ticket agent when asked.
Finding Your Way Around Stations
- Stations have ramps providing access to platforms and parking areas.
- Textured rubber tiles along the length of train platforms warn passengers that they are close to the platform edge. These tiles can be detected with a cane or foot.
- At each station, kiosk posters have a one-push call button to contact customer service directly.
- Signs and other design features will help you get to and from New Mexico Rail Runner Express stations and show you how to use our trains.
- Changeable message signs on the platform announce late trains and service updates.
Boarding the Train
- Each rail station platform has a wheelchair ramp, called a mini-hi, to assist entry onto the trains. The mini-hi's bridge the gap between the platform and the train for safer and easier boarding and disembarking. These are usually set up for boarding in the northern-most car (car furthest from the locomotive).
- Gas powered vehicles including bicycles, mopeds, scooters and Segways are not allowed on the train.
- Designated seating for senior citizens or riders with disabilities is available on all rail cars. Seating is designed to provide easy access for people with disabilities, including those using mobility devices. Signs are posted in these areas alerting all customers of this priority. If other passengers are using these seats, the conductor or ticket agent can politely ask them to move.
- Each train has cars that are equipped with ADA accessible restrooms and wheelchair locks.
- On-board video monitors track the trains progress on any given trip.
- Train operators announce the name of the next station.
- Service animals are permitted at stations and on trains. Service animals must be leashed and kept on the floor and out of the aisles as much as possible, and must be under the control of their owners at all times.
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Any person who believes he or she has been subject to an unlawful discriminatory practice in the receipt of Rio Metro services or programs may file a complaint. For more information, view our Title VI page.