spacer
visit mobile siteplan your trippurchase-ticketslearn-how
contact us
banner-los-ranchos-bus-train.jpg

Frequently Asked Questions

Below are some answers to Rio Metro's most frequently asked questions.

What happens if my train is late? Will I miss my connection?

If a New Mexico Rail Runner Express (NMRX) train arrives at a platform more than five minutes late, personnel at key bus connections will be notified so that shuttles and buses can wait for the train.

What can I do if I miss my NMRX train?

You can wait for the next regularly scheduled train or contact a local taxi company.

Who is eligible for reduced fares?

Reduced fares are available to Senior Citizens 62 and over, students with a valid ID or proof of enrollment, and people with disabilities. Children 9 and under ride free.

What is the holiday schedule?

See New Mexico Rail Runner Express holiday schedule for train service, or view the Rio Metro bus holiday schedule.

How do I buy tickets?

Tickets can be purchased online, or onboard from ticket agents wearing yellow vests. We accept cash and all credit cards except American Express.You will receive a significant discount for buying tickets online. Click here to purchase tickets online.

How do I get to the Albuquerque Airport?

Shuttles to and from the Albuquerque Airport run Monday through Saturday. If you are traveling southbound to the Albuquerque Airport, exit the train at the Downtown Albuquerque Station and board Route 250, Airport Express to get to and from the Airport. This bus meets every southbound train before 8:18 p.m. on weekdays. If you are traveling northbound to the Albuquerque Airport, get off at the Bernalillo County/Int'l Sunport Station and board Route 222 to get to the airport. View all Airport Connections.

Why is my train late?

The New Mexico Rail Runner Express shares its track with Amtrak and BNSF. At times, the two trains may meet up, whereby one of the trains must come to a complete stop to allow the other to pass in a safe manner. Other reasons for a delayed trains are heavy travel times, as people take more time to board. Train cars may experience mechanical issues, or undergo inspection, which may also cause delays. We apologize for any inconvenience these delays have caused and we continue to work toward a tradition of on-time performance. To ensure that you receive immediate notice of delayed trains, sign up for text alerts.

What do I do if all of the seats are taken on the train?

Seats on the New Mexico Rail Runner Express are available on a first-come, first-served basis. On occasion, our seats do fill up to capacity. But you are welcome to stand in the aisle until a seat becomes available. Purchasing a ticket in advance does not guarantee a seat. We try to monitor passenger loads and add extra rail cars where they are needed.

How much do I pay for transit that takes me to and from the Rail Runner stations?

If you purchase a ticket for the Rail Runner, transit connections aboard Rio Metro, ABQ Ride, Santa Fe Trails and NCRTD are free. Transportation provided by the Taos Express, the Socorro Shuttle and NM Park & Ride are not free. To view transit connections at each station, click here.

What can I do when I arrive in Santa Fe?

There are several Santa Fe attractions such as museums, restaurants, galleries, shops, and the famous Santa Fe Plaza within easy walking distance of the Santa Fe Depot Station. There are also shuttles leaving from that station that will take you to area destinations. Those shuttles are free with a Rail Runner ticket or monthly or yearly pass. Read more about the Santa Fe Depot, connections and attractions.

Are pets allowed on trains?

Pets are not allowed on Rail Runner trains. Service animals are allowed. View information and details on riding with a service animal.

end faq

If we didn't include your question, please contact us at:

This email address is being protected from spambots. You need JavaScript enabled to view it.

or

Call 866-795-RAIL (7245)