Service animals provide important assistance to individuals with disabilities. Your service animal and/or service animal-in-training is welcome on board Rio Metro buses and trains at no additional charge.
Please be aware that a rail or bus operator or other Rio Metro representatives may ask if the animal is a service animal and what task the animal has been trained to perform.
You must keep your service animal under control at all times. The animal should always be on a leash, harness or other tether, unless either the handler is unable because of his/her disability to use a harness, leash or other tether, or the use of a harness, leash or other tether would interfere with the service animal's safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler's control.
Train conductors may require you to remove your service animal en route or from the station premises if:
If you are asked to remove your service animal, but you would like to remain on the premises and/or continue travel without the animal, you must make arrangements for another person or local animal control to accept custody of your animal.
A service animal must sit under the passenger's seat or at his or her feet. Service animals are not allowed to sit in the aisle or on seats.
Note: These service animal guidelines apply on Rio Metro services and at Rio Metro facilities. Different rules may apply in other public places.