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Customer Satisfaction Survey

survey 2015 newsThe Rio Metro Regional Transit District wants to know how you feel about the New Mexico Rail Runner Express and Rio Metro bus service. The district has released a Passenger Satisfaction Survey to gather input on its performance and to identify the desires of the public.

For the first time since implementing these satisfaction surveys, the organization is expanding their target audience to include bus riders as well as non-riders of the train.


 Take the Survey in English

Tome la encuesta en espanol  


Rio Metro's Vision for the Future

isleta pueblo train station2The Rio Metro Regional Transit District and our partners are underway with a project to develop a bold, forward-thinking, consensus vision for transit's future role in the region.


Rio Metro Launches "Why I Ride" Campaign

why i ride businessRelax. Study. Read. Work. People commute using the New Mexico Rail Runner Express for a variety of different reasons. In March 2015, the Rio Metro Regional Transit District launched the Why I Ride campaign to educate commuters about the many benefits of taking the train. The campaign includes a humorous commercial featuring future riders being 'rescued' from different commute-related predicaments by Trax, the Rail Runner mascot. 


Rio Metro Adds Bus Route to UNM Valencia Campus

unm vcAdditional Improvements Also Made to Existing Routes in Los Lunas and Belen.Students and staff at UNM’s Valencia Campus now have a new transportation option to and from the school. The Rio Metro Regional Transit District has added a new bus route, Route 209, which connects the Los Lunas Transportation Center with the UNM Valencia Campus. With five trips to and five trips from the campus each weekday, passengers will have a variety of travel times to choose from.


Explore New Mexico: Spotlight on the Village of Los Lunas

los lunas logoThe Village of Los Lunas has a rich and colorful history dating back to the early 1700’s. The railroad arrived in the late 1800’s, facilitating the movement of passengers, livestock and merchandise. The railroad continues to play an important role in the Village, and Los Lunas is one of the 14 stops along the New Mexico Rail Runner Express corridor. Take the Rail Runner to Los Lunas to explore the great food, shopping and history that the village has to offer.


Employee Profile: Meet the Valencia Co. Dispatch Team

dispatch group smWhen you call Rio Metro’s Los Lunas office to ask a question or schedule a trip on the Dial-a-Ride, one of three friendly voices will answer your call. Martha Garley, Lupe Maltos and Denise Kurtz are the women behind those friendly voices. Martha, Lupe and Denise are dispatchers for Rio Metro Valencia, and are a crucial part of Rio Metro’s transit operations in Los Lunas, Belen, and the surrounding communities.


Speed Restrictions Lifted at Rail Runner Crossings in Santa Fe

rr-crossingTrains will resume operating at normal speeds through the corridor on the afternoon of Tuesday, December 9, 2014.
Santa Fe residents will now see an even higher level of safety at Rail Runner crossings in their area. This move follows a collaborative four-month review of those crossings by Rio Metro Regional Transit District, the Federal Railroad Administration, the NM Department of Transportation, the NM Public Regulation Commission, and the City of Santa Fe.


Text 2 Win Rail Safety Contest - Thank You for Participating!

safety-text-winThe New Mexico Rail Runner Express would like to thank everyone who participated in our rail safety contest this winter. For eight weeks, a different question about rail safety appeared on the train's digital video monitors. Participants who texted in the correct answer each week were eligible to win a pair of day passes for the train.


New Transportation Option for Low-Income Individuals

bike-wheelLow-income individuals now have another sustainable alternative for transportation to and from work. Rio Metro Regional Transit District’s Job Access Reverse Commute (JARC) program has recently entered into a partnership with the City of Albuquerque’s Esperanza Bike Shop Earn-a-Bike program. The partnership allows JARC participants to earn a bicycle, providing them with a good method of transportation beyond the limited timeframe of the assistance provided by JARC.


Employee Profile: Meet Karissa

karissa-smallKarissa Offutt has lived all over the country, and even outside of the United States. However, Karissa, who was born in New Mexico, is happy to once again call the Land of Enchantment home. Nine months ago, after trying to get on board as a Ticket Agent with the New Mexico Rail Runner Express for more than two years, she received a call informing her that a position had opened up and she was offered the job. Karissa left New Jersey, where she was working as a substitute teacher, and made the three day drive to New Mexico to accept the position.


New Weekend Bus Service Connects Rail Runner to Jemez

jemez-smallThe Pueblo of Jemez began operating a new weekend bus route this September, providing free round-trip public transportation between the New Mexico Rail Runner Express Sandoval / US 550 station and Valles Caldera National Preserve. This new route will offer people greater opportunity to access Jemez Pueblo, the Village of Jemez and the Valles Caldera.


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