You may start noticing some new faces on the New Mexico Rail Runner Express. Starting Monday, March 31st, security officers will begin working for the Rio Metro Regional Transit District to provide an extra level of safety for train passengers and crews. Herzog Transit Services, the operating contractor for the Rail Runner, recently hired International Strategic Partners for a pilot project to have eight security officers patrol various trains, platforms and parking lots.
According to Operations Manager Robert Gonzales, a security officer will not be on every train, but will do spot checks on portions of certain train trips. “The security officers will hop on and off trains throughout the day and evening,” said Gonzales. “They are primarily responsible for train security, but will also be able to address issues at platforms and parking lots.”
The security staff may also assist as fare inspection officers. Passengers should be prepared to show a security officer their train ticket, even if it has already been checked by a ticket agent or conductor.
All of the security officers have completed a customer service training course to ensure that all staff members display a commitment to professional, courteous and helpful practices. The security staff is intended to provide an added level customer support for Rail Runner passengers. Each security officer will wear audio and video recording devices on their person.