Hold small children by the hand while on train platforms
Look both ways and cross only at designated areas
Riding bikes or skateboards is not permitted on train platforms
Smoking, including electronic cigarettes, is never allowed on train platforms
Boarding the Train
Arrive a few minutes before scheduled departure time; trains do not hold for late passengers
Allow senior citizens and people with disabilities to board first
Stand clear of doors and let riders exit before boarding
Those bringing bicycles on board the train should “walk” their bikes onto the train and store in the designated area
Train Fares & Ticketing
Tickets can be purchased using our app, online, or on the train from a ticket agent
Ticket agents accept cash and most credit cards; they do not accept bills larger than $20
If using a credit card for payment, passengers must show a valid photo I.D.
Always keep tickets out and visible while onboard the train; agents may check tickets multiple times
If you do not have a valid ticket, you will be asked to pay or deboard the train at the next station.
One caregiver, accompanying a paying customer who shows valid proof of disabled citizen status, may ride free
Passengers carrying altered tickets are subject to being banned from the New Mexico Rail Runner Express
Riding the New Mexico Rail Runner Express without a ticket, copying, reusing, or altering a valid ticket is a crime; the Rail Runner will prosecute any rider who does not have a valid ticket pursuant to applicable state statutes or local ordinances
Additional Train Policies & Etiquette
Children under age 10 must be accompanied by an adult
Smoking, including electronic cigarettes, is not permitted on the train or train platforms
Gas powered vehicles including bicycles, mopeds, scooters and Segways are not allowed on the train
If standing room only, please give up your seat for senior citizens and/or people with disabilities.
Food and non-alcoholic drinks are permitted on trains
No consumption of alcoholic beverages is allowed onboard or carrying of open containers of alcoholic beverages
No littering, please dispose of trash in the proper receptacles
No firearms or weapons are allowed
No pets are allowed onboard besides service animals
Please keep feet off the seats
Please stow personal items under your seat or in overhead racks
Please observe Quiet Car rules when riding in a designated Quiet Car on the train
Soliciting is strictly prohibited without the express permission from management