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- Conduct & Etiquette
- Train Etiquette
Train Conduct and Etiquette
Waiting for the Train
- Always stand behind the yellow line
- Hold small children by the hand while on train platforms
- Look both ways and cross only at designated areas
- Riding bikes or skateboards is not permitted on train platforms
- Smoking, including electronic cigarettes, is never allowed on train platforms
Boarding the Train
- Arrive a few minutes before scheduled departure time; trains do not hold for late passengers
- Allow senior citizens and people with disabilities to board first
- Stand clear of doors and let riders exit before boarding
- Those bringing bicycles on board the train should “walk” their bikes onto the train and store in the designated area
Train Fares & Ticketing
- Tickets can be purchased using our app, online, or on the train from a ticket agent
- Ticket agents accept cash and most credit cards; they do not accept bills larger than $20
- If using a credit card for payment, passengers must show a valid photo I.D.
- Always keep tickets out and visible while onboard the train; agents may check tickets multiple times
- If you do not have a valid ticket, you will be asked to pay or deboard the train at the next station.
- One caregiver, accompanying a paying customer who shows valid proof of disabled citizen status, may ride free
- Passengers carrying altered tickets are subject to being banned from the New Mexico Rail Runner Express
- Riding the New Mexico Rail Runner Express without a ticket, copying, reusing, or altering a valid ticket is a crime; the Rail Runner will prosecute any rider who does not have a valid ticket pursuant to applicable state statutes or local ordinances
Additional Train Policies & Etiquette
- Children under age 10 must be accompanied by an adult
- Smoking, including electronic cigarettes, is not permitted on the train or train platforms
- Gas powered vehicles including bicycles, mopeds, scooters and Segways are not allowed on the train
- If standing room only, please give up your seat for senior citizens and/or people with disabilities.
- Food and non-alcoholic drinks are permitted on trains
- No consumption of alcoholic beverages is allowed onboard or carrying of open containers of alcoholic beverages
- No littering, please dispose of trash in the proper receptacles
- No firearms or weapons are allowed
- No pets are allowed onboard besides service animals
- Please keep feet off the seats
- Please stow personal items under your seat or in overhead racks
- Soliciting is strictly prohibited without the express permission from management