Submit a Safety Concern

Rio Metro safety management system logo

Onboard to Safety

Is there a safety issue or concern within Rio Metro bus operations? Report the issue to help keep you, those that you work with, and your operations safe. Help prevent safety incidents from happening. Let’s all stay onboard to safety.

We want to hear from you!

There are several ways to report a safety concern. You can choose to remain anonymous, and all identifying information will also be kept confidential. Supporting documents/files can be mailed or placed in the drop box. 

NOTE: This is for reporting employee-related near-miss incidents only. All customer service/public unsafe conditions/near-miss situations should be reported through the Rio Metro Safety Customer Concern Reporting System.

Confidential safety hotline
  1. Call Us
  2. Instructions

Call Us

Call the Rio Metro Confidential Safety Hotline: 1-855-662-SAFE (1-855-662-7233), and enter Rio Metro Company ID number 0711430663.

Electronic submission
  1. Electronic Form Submission
  2. Instructions

Electronic Form Submission

Submit a confidential safety concern through our online form.

Download and print form
  1. Download & Print
  2. Instructions
Text your safety concern company ID#: 0711430663 to 855-662-7233.
  1. Text Us
  2. Instructions

Text Us

Send a text to the confidential safety hotline at 855-662-7233, and enter Rio Metro Company ID number 0711430663. From your smartphone, click here to begin your message.

Notify your supervisor

Notify Your Supervisor

Talk with your supervisor. Your supervisor will document the discussion.

Share your concerns at a meeting

Share It

Bring up your concerns during a safety meeting at your division.


The Rio Metro Unsafe Condition or Hazard & Near Miss form should be filled out by any Bus Operations staff when any unsafe condition or hazard exists that could potentially cause injury of person, damage to transportation system property or the environment. 

Bus Operations staff driving any Rio Metro vehicles should complete this form whenever a Near Miss occurs (this is an incident WITHOUT injury to person or damage to property). If passengers, personnel or property were injured or damaged during the incident, Do not use the Unsafe Condition or Hazard & Near Miss form, use the Accident or Incident Report Forms.

Bus Safety Contact Information

Toll-free Confidential Safety Hotline: 1-855-662-SAFE (1-855-662-7233) The Rio Metro Company ID number is 0711430663 (required for making reports).


Rio Metro Regional Transit District
Attn: Bus Operations Safety Department
809 Copper Avenue NW
Albuquerque, NM 87102

Alternate Format

  1. To request this information in an alternate format (eg., Braille, large print, audio), please contact Customer Service at 1-866-795-7245 or click here to download the request form.