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Train

Show All Answers

1. What is the train schedule?

The New Mexico Rail Runner Express operates seven days a week. 

• View the Weekday Schedule
• View the Saturday Schedule
• View the Sunday Schedule

Note: The full train schedule cannot be viewed on the mobile app. 

2. How do I buy tickets?

Tickets can be purchased:

• Online 
• Though the mobile app (available for iPhone and Android)
• Onboard the train with a debit or credit card (except American Express)
• Cash

Find more information and purchase tickets on the How to Buy page.

Note: The full train schedule cannot be viewed on the mobile app. View the schedule online. 

3. Can I buy a ticket for someone else?

Yes. You may purchase a ticket for another person from our online ticketing. You will need to email the ticket to the person you are buying it for; they can either print it out or show it to the ticket agent on their mobile device. 

4. Who is eligible for reduced fares?

1. Reduced fares are available to:

• Youth ages 10-17
• Seniors age 60 and over
• Students with a valid ID or proof of enrollment
• Medicare card holders
• People with disabilities who show:
  • An NM Motor Vehicle Department notification
  • A letter from doctor indicating disability (with exp. date)
  • An ABQ RIDE Honored Citizen Card
  • A Santa Fe Ride Card or Santa Fe Trails Half Fare Card

2. Children 9 and under ride free

3. Seniors 60+ free on Wednesdays

4. Active Duty Military and Veterans that show one of the following IDs ride free:

• VHIC or VA medical card
• Veteran’s ID (VIC card)
• Driver’s License with a veteran’s designation
• Department of Defense Active Duty & Dependent Military IDs
• NMRX Freedom Pass

5. Who is eligible for free rides?

The following ride free:

• Children 9 and under
• Seniors 60+ free on Wednesdays
• Active Duty Military and Veterans that show one of the following IDs:
  • VHIC or VA medical card
  • Veteran’s ID (VIC card)
  • Driver’s License with a veteran’s designation
  • Department of Defense Active Duty & Dependent Military IDs
  • NMRX Freedom Pass

6. Is there parking available at the train stations?

Free onsite parking is available at all of the Rail Runner stations with the exception of Downtown Albuquerque and the Santa Fe Depot. Parking at Downtown Albuquerque and the Santa Fe Depot is available for a fee at adjacent parking facilities. 

Overnight parking is at your own risk. 

7. Is my ticket refundable if I don't use it?

Tickets are non-refundable and non-transferable. 

8. What can I do if I miss my NMRX train?

You can wait for the next regularly scheduled train or contact a local taxi or ride share company.

9. How can I find out if the train is delayed?

Rider Alerts are posted on the home page of the Rio Metro website. You can also sign up to receive text alerts for specific train routes and be notified of delays 20-25 minutes or longer. Follow us on Twitter @RioMetroAlerts to receive updates about train delays and other information. 

10. What happens if my train is late? Will I miss my connection?

If a New Mexico Rail Runner Express (NMRX) train arrives at a platform more than five minutes late, personnel at key bus connections will be notified so that shuttles and buses can wait for the train.

11. Why is my train late?

The New Mexico Rail Runner Express shares its track with Amtrak and BNSF. At times, the two trains may meet up, whereby one of the trains must come to a complete stop to allow the other to pass in a safe manner. Other reasons for a delayed trains are heavy travel times, as people take more time to board. Train cars may experience mechanical issues, or undergo inspection, which may also cause delays. 

We apologize for any inconvenience these delays have caused and we continue to work toward a tradition of on-time performance. To ensure that you receive immediate notice of delayed trains, sign up for text alerts.

12. What is the holiday schedule?

See the New Mexico Rail Runner Express holiday schedule for train service, or view the Rio Metro bus holiday schedule for Rio Metro bus service.

13. Can I use my train ticket to get on area buses?

Yes. Your train ticket allows free bus connections on Rio Metro, ABQ RIDE, Santa Fe Trails, and most NCRTD buses on the same day of travel. Additional bus connections are available for a nominal fee.

View the transit connections page for additional information. 

14. How do I get to the Albuquerque Airport?

Buses / shuttles to and from the Albuquerque Airport run Monday through Saturday. If you are traveling southbound to the Albuquerque Airport, exit the train at the Downtown Albuquerque Station and board Route 250, Airport Express to get to and from the Airport. If you are traveling northbound to the Albuquerque Airport, get off at the Bernalillo County / International Sunport Station and board Route 222 to get to the airport.

 View the airport connections page for more information.

15. What do I do if all of the seats are taken on the train?

Seats on the New Mexico Rail Runner Express are available on a first-come, first-served basis. On occasion, our seats do fill up to capacity. But you are welcome to stand in the aisle until a seat becomes available. Purchasing a ticket in advance does not guarantee a seat. We try to monitor passenger loads and add extra rail cars where they are needed.

16. What can I do when I arrive in Santa Fe?

There are several Santa Fe attractions within easy walking distance of the Santa Fe Depot Station such as:

• Famous Santa Fe Plaza
• Galleries
• Museums
• Restaurants
• Shops

There are also shuttles leaving from that station that will take you to area destinations. Those shuttles are free with a Rail Runner day, monthly or yearly pass. Read more about the Santa Fe Depot, connections and attractions.

17. Can I bring or buy food on the train?

Passengers are welcome to bring and consume food and beverages (excluding alcohol) on the train. Food and beverages are not available for purchase on the train. 

The New Mexico Rail Runner Express is following the federal mandate to wear face coverings at all times on board the train. Remove your face covering only while eating or drinking. 

18. Are there restrooms on the train?

At least one restroom is available on every New Mexico Rail Runner Express train. Longer trains will have more than one restroom.

19. Can I charge my mobile device on the train?

Electrical outlets are available for passenger use at each of the tables on the train. Tables are located on the mezzanine and upper levels only. 

20. Can I bring my bicycle / sports equipment on the train?

Bicycles, skis and other sporting equipment are welcome on the train at no extra charge. Each train car has designated space for up to 8 bicycles. During the winter months, the train also provides storage containers for ski equipment. Please store your equipment in the designated storage areas. 

21. How old do children need to be to ride alone?

Children must be at least 10 years old to ride the train without a supervising adult. 

22. Are pets allowed on trains?

Pets are not allowed on Rail Runner trains. Service animals are allowed. View information and details on riding with a service animal.

23. What happens if I leave something on the train?

If you leave an item on the train, please contact Customer Service at 505-245-7245 or 866-795-7245. Lost items can be picked up Monday-Friday from 10 a.m. to 2 p.m at:

Herzog Transit Services
100 Iron SE
Albuquerque, NM 87102

Non-essential items are held for 30 days. Essential items, such as keys, IDs, walets, phones, purses, etc. will be held for 90 days. If you find an item on the train, please turn it in to a ticket agent or conductor.

24. What are the Customer Service hours?

Rio Metro Customer Service office hours are:

• Monday-Friday, 5 a.m. to 10:30 p.m.
• Saturday: 7:30 a.m. to 11:30 p.m.
• Sunday: 7 a.m. to 10 p.m.

Contact Customer Service at 866-795-RAIL (7245) or 505-245-7245.