What are the Customer Service hours?

Rio Metro Customer Service office hours are:

  • Monday-Friday, 5 a.m. to 10:30 p.m.
  • Saturday-Sunday, 8 a.m. to 4 p.m.

Contact Customer Service at 866-795-RAIL (7245) or 505-245-7245.

Show All Answers

1. What is the train schedule?
2. How do I buy tickets?
3. Can I buy a ticket for someone else?
4. Who is eligible for reduced fares?
5. Who is eligible for free rides?
6. Is there parking available at the train stations?
7. Is my ticket refundable if I don't use it?
8. What can I do if I miss my NMRX train?
9. How can I find out if the train is delayed?
10. What happens if my train is late? Will I miss my connection?
11. Why is my train late?
12. What is the holiday schedule?
13. Can I use my train ticket to get on area buses?
14. How do I get to the Albuquerque Airport?
15. What do I do if all of the seats are taken on the train?
16. What can I do when I arrive in Santa Fe?
17. Can I bring or buy food on the train?
18. Are there restrooms on the train?
19. Can I charge my mobile device on the train?
20. Can I bring my bicycle / sports equipment on the train?
21. How old do children need to be to ride alone?
22. Are pets allowed on trains?
23. What happens if I leave something on the train?
24. What are the Customer Service hours?